Unlike other popular Internet payment systems, you can't buy e-gold from (or sell e-gold to) e-gold Ltd in exchange for any national currency (USD, EUR, GBP, etc).

The e-gold system is designed to be absolutely free of any financial risk. There can be no debt or contingent liabilities associated with e-gold. For this reason, e-gold Ltd. does not possess any national currency of any nation and has no bank accounts. Thus, e-gold Ltd. is not able to offer currency exchange services. Instead, a growing number of independent exchange services around the world support exchange between national currencies and e-gold, accepting various remittance methods, including credit cards, bank wires, checks, money orders, and other online payment systems.  You can find a list of some of these exchange services here.

Your passphrase is the key that opens your account. Your passphrase is stored in our database in encrypted form, so that even we cannot learn it.  Never reveal your passphrase to anybody - not even to an employee of e-gold Ltd. or G&SR.

If you forget your passphrase, this may help you to remember:

• Your passphrase is at least six characters long
• Your passphrase contains both letters and digits.
• Capitalization matters.

If this does not jog your memory, we can provide you with a temporary passphrase via this procedure:

1.   Click the icon to open a support submission window to request a temporary passphrase. Do not include your passphrase in your request!!
2. We will contact you using the contact information in our system to provide you your temporary password and to provide you additional instructions.

Please note: If the contact information in our system is not accurate, we will not be able to provide you a temporary passphrase so it is very important that this information be accurate and up to date.

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If the e-mail asks or instructs you to access your e-gold account via a hypertext link then it is not from e-gold.  For your security, please do not click hypertext links in unsolicited e-mail and do not fill out forms in e-mail messages.

This topic is addressed  in e-gold's  Security Recommendations.  For the security of your e-gold account,  we urge you to carefully read and practice all of these recommendations. 

This question is answered in e-gold's Security Recommendations.  For the security of your e-gold account,  we urge you to carefully read and practice all of these recommendations. 

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The batch number is a number assigned by the e-gold system to each related group of transactions.  The batch number appears on all e-gold Spend confirmations and appears as well in your e-gold account history.  The same batch number appears in the respective account histories of both Spender and Recipient; therefore, the batch number is a useful reference when communicating about an e-gold Spend.

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There are two sets of fees in the e-gold system: Agio and Spend fees. See the fee schedules here.

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Yes, provided that you keep your account information valid and current and otherwise abide by the terms of the e-gold Account User Agreement.

You can either have them access the Spend page or you can implement the e-gold Shopping Cart Interface.  You can download the specification here.

Glad you asked.  In fact if you already have an e-gold account, then you're ready to get started.

Use this link to refer people to the e-gold website:

http://www.e-gold.com/e-gold.asp?cid=123456  (but replace 123456 with your own account number!!)

Those who follow your link and subsequently create an e-gold account will become your Progeny.  Thereafter, you will make a little money every time one of your progeny spend or receive payment in e-gold.

You will receive an automatically generated e-mail for every new Progeny you bring in, so keep your Account Info accurate and up to date.

Account Info also keeps a running tally of how many Progeny you've accumulated to date.

Sound good?  To get the full rules and details (as well as some pretty cool animated e-gold banners such as the one below) here.

May your progeny be many!

 

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The new account page is a secure page.  Your link probably looks like this:

Via a currency exchange utilizing the services of an independent exchange service.

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The amount of e-metal in your account is accounted by weight. This amount will only change when a transaction is performed to or from your account, or a storage fee is assesed. You can view these transactions and the amount of e-metal credited/debited to your account using the History function of the e-gold Account Manager. The Balance function also shows an equivalent fiat currency value of your e-metal - this value will fluctuate with changes in exchange rates.

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For more information on SSL, go to www.e-gold.com/unsecure/aboutssl.html.

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A Turing number is a randomly generated image that displays a series of digits. A user attempting to login to his or her account must be able to read back the digits and correctly echo them back to the e-gold website. The purpose of the Turing number is to prevent automated access to accounts.

I recently opened up an online store, and I'd like to accept e-gold. How do I do that?

For more information, please click here.

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Most of the of the questions we receive are listed and answered on this page.  If you have thoroughly reviewed the information presented here, and still have a question, then

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