Contacts

The e-gold website is maintained by:

Most of questions we receive are answered below:

		What is the difference between User and Owner?
		What if I don't have a Personal Tax ID (PTID)?
		I can't change my email address. What am I doing wrong?
		What happens if I forget to link other accounts I own?
		What if I don't have a driver’s license, passport or other government issued ID?
		Who can see my personal information?
		What is my passphrase? What happens if I lose it? How do I recover a lost passphrase?
		How do I know whether an e-mail is really from e-gold?
		How do I know I'm really at the e-gold website?
		Can I use the name e-gold in my website name or URL?
		What is a Turing number?
		What if I have a question that isn't listed here?

		What is the difference between User and Owner? The “Owner” of an e-gold Account is simply the direct owner of the account. An Owner may be a human being, a company, a government agency or trust. An e-gold "User", on the other hand, is a human being who, acting on behalf of and with the express authorization of the account Owner, directly interacts with the e-gold System to exercise control of the account and any value contained in the account. return to top
		What if I don't have a Personal Tax ID (PTID) ? If your country has any type of nationally issued identification number you will need to obtain and provide this information. If your country does not issue any identifying number you can enter the number from your uploaded government issued ID. return to top
		I can't change my email address. What am I doing wrong? After you've entered your new email address, and clicked the "Validate Email" button, a pop-up window should open informing you that either an email verification code has been sent or that there is a syntax error in the email address you entered. If this pop-up window is not opening, this is probably the cause of your problem. To remedy this problem: Verify that your web browser is enabled to allow JavaScript and that your web browser (or third party software) allows pop-ups from e-gold.com. return to top
		What happens if I forget to link other accounts I own? Contact us and we will assist you in linking your accounts. return to top
		What if I don't have a driver’s license, passport or other government issued ID? You will be unable to use an account without a current government issued ID that contains your Name, Photo, Date of Birth, and the Issue and Expiration Dates of the document. return to top
		Who can see my personal information? Your information is only viewable to personnel authorized by e-gold Ltd. Your Personal Tax ID (PTID) is stored in our database in encrypted form; only the last four characters are viewable. Please also see Privacy Policy. return to top
		What is my passphrase? What happens if I lose it? How do I recover a lost passphrase? Your passphrase is the key that opens your account. Your passphrase is stored in our database in encrypted form, so that even we cannot learn it. Never reveal your passphrase to anybody - not even to an employee of e-gold Ltd. or G&SR. If you forget your passphrase, this may help you to remember: Your passphrase is at least six characters long Your passphrase contains both letters and digits. Capitalization matters. If this does not jog your memory, we can provide you with a temporary passphrase via this procedure: Click the icon to open a support submission window to request a temporary passphrase. Do not include your passphrase in your request!! We will contact you using the contact information in our system to provide you your temporary password and to provide you additional instructions. Please note: If the contact information in our system is not accurate, we will not be able to provide you a temporary passphrase so it is very important that this information be accurate and up to date. return to top
		How do I know whether an e-mail is really from e-gold? If the e-mail asks or instructs you to access your e-gold account via a hypertext link then it is not from e-gold. For your security, please do not click hypertext links in unsolicited e-mail and do not fill out forms in e-mail messages. This topic is addressed in e-gold's Security Recommendations. For the security of your e-gold account, we urge you to carefully read and practice all of these recommendations. return to top
		How do I know I'm really at the e-gold website? This question is answered in e-gold's Security Recommendations. For the security of your e-gold account, we urge you to carefully read and practice all of these recommendations. return to top

		Can I use the name e-gold in my website name or URL? No, e-gold and it's derivative forms are trademarks of e-gold Ltd. e-metal, e-silver, e-platinum, e-palladium, AUG, AGG, PTG, PDG, and "Better Money" are also trademarks of e-gold, Ltd. To be sure that our property continues to receive trademark protection, the law requires us to make sure no one else uses the name e-gold (or the other trademarks) or derivatives of the name(s) in a manner that might infringe upon the trademark(s). return to top
		What is a Turing number? A Turing number is a randomly generated image that displays a series of digits. A user attempting to login to his or her account must be able to read back the digits and correctly echo them back to the e-gold website. The purpose of the Turing number is to prevent automated access to accounts. For the visually impaired, an audible turing number is available which provides the same benefits of the turing number, except that it is presented audibly rather than visually. return to top
		What if I have a question that isn't listed here? Most of the of the questions we receive are listed and answered on this page. If you have thoroughly reviewed the information presented here, and still have a question, then return to top